Answer : The EMGS Malaysia Immigration Department at Menara TA One has agreed to issue a two- years student pass for students’ whose student pass has expired for more than a year. After receiving the passport from the institutions and once the extension of the student pass is approved by EMGS, a Top Up application will be created by EMGS to collect the (Processing Fee (RM140 + Service Tax), JIM Fee (Student Pass RM60 + MEV if applicable), iKad Fee (RM50) and notify the institutes to make payment. Institutes are required to make payment within 2 days to avoid collecting the passport without student pass endorsement from EMGS.
Answer : Your Education Institution will be required to submit a Special Pass together with renewal application of student pass to EMGS One Stop Centre since the EMGS Malaysia Immigration Department at Menara TA One started accepting passports since 15 th June 2021. EMGS will then facilitate the request by submitting it to the Malaysian Immigration Department. This is only applicable for institutions that submit their passport to EMGS One Stop Centre (OSC) for endorsement.
Education Institutions that submit their students’ passports to State Immigration Offices for endorsements (i.e. self-endorsement) should refer to their respective state immigration offices for further clarification.
Answer : Due to the Covid-19 outbreak worldwide which forced international borders to be closed, the Malaysian Immigration Department is now allowing students to continue renewing their student pass only if it expired after 1 st February 2020. Students that fall under this category will be required to enter Malaysia on a social visit pass and subsequently submit their passport for the extension of their student pass.
These students must submit their Travel Authorization application through the EMGS website. Once it is approved, the Travel Authorization can be downloaded from the following link below:- https://visa.educationmalaysia.gov.my/emgs/application/searchForm/.
Students from countries that requires Single-Entry Visa (SEV) to enter Malaysia are required to submit their SEV application to the nearest Malaysian Mission office.
All international students are allowed to enter Malaysia except for student from restricted countries. The list of restricted countries is subject to the latest circular by the Government of Malaysia.
Answer: The EMGS One Stop Centre will remain open for collection of passports by institutions. If you have made travel plans to leave the country, please contact your respective Institution to collect your passport from EMGS One Stop Centre. You will not be able to collect back your passport directly from EMGS due to the stringentbiometric verification process that EMGS adopts by only returning passports to authorized representative from the Education Institutions.
Answer: Your Education Institution will be required to submit a Renewal application/Special Pass application to EMGS One Stop Centre since the EMGS Malaysia Immigration Department at Menara TA One started accepting passports since 15 th June 2021. EMGS will then facilitate the request by submitting it to the Malaysian Immigration Department. This is only applicable for institutions that submit their passport to EMGS One Stop Centre (OSC) for endorsement.
Education Institutions that submit their students’ passports to State Immigration Offices for
endorsements (i.e. self-endorsement) .
Student is advised to check with EMGS via their respective Institution before travel back to home country.
Answer : Your Education Institution will be required to submit a Special Pass application to EMGS One Stop Centre since the EMGS Malaysia Immigration Department at Menara TA One started accepting passports since 15 th June 2021. EMGS will then facilitate the request by submitting it to the Malaysian Immigration Department. This is only applicable for institutions that submit their passport to EMGS One Stop Centre (OSC) for endorsement.
Education Institutions that submit their students’ passports to State Immigration Offices for endorsements (i.e. self-endorsement) should refer to their respective state immigration offices for further clarification.
Upon obtaining a Special Pass, you will be required to attend the Post Arrival Medical Screening at the nearest EMGS panel clinic. The list of clinics is available at https://visa.educationmalaysia.gov.my/guidelines/registered-malaysian- clinic.html .
Kindly note that Students enrolling into Malaysia Public Universities can attend the medical screening at clinics located in their universities. Please ensure that you speak to an authorized representative from your Education Institutions prior to attending the Post Arrival Medical Screening. Once you have passed the Post Arrival Medical Screening, we will request your Education Institution to submit your passport to EMGS or prepare a supporting letter for your institution to obtain the student pass at their respective state Immigration Department.
Answer : Under normal circumstances, you are required to submit an appeal at the same panel clinic you visited previously for medical screening immediately after you have obtained the result. This should be done within 7 days of receipt of the notification that you have failed your medical screening. In lieu of the current Movement Control Order (MCO 3.0) implemented, EMGS has decided to ease this condition however you must submit the appeal at the same clinic within 7 days after MCO
Answer : EMGS is currently sending a notification to the respective insurance provider once the application has reached a specific stage. The process of sending notifications for students that opted for EMGS insurance providers happens at the passport endorsement stage/e-support issuance stage. The insurance commencement date will depend on the type of application submitted to EMGS. The table (Table 1) below explains the commencement dates for the respective type of applications.
Application Type
Commencement Date
The eVAL issuance date
From the next day following the expiry of their current student pass
Student’s date of entry to Malaysia which needs to be provided by the institutions
Table1: Insurance Commencement Date
Answer: Not all EMGS insurance/takaful providers extend coverage to cover treatments and/or hospital admissions related to confirmed 2019-nCoV cases within Malaysia. The table (Table 2) below explains the coverage offered by each of EMGS insurance/takaful provider.
Kindly note that the Ministry of Health Malaysia has provided a list of designated Hospitals for handling COVID-19 cases. Please refer to the Ministry of Health Malaysia’s website to view the list of designated Hospitals as the insurance providers may only allow claims originating from these designated hospitals. Please continue to check our website www.educationmalaysia.gov.my , our application tracking page https://visa.educationmalaysia.gov.my/emgs/application/searchForm/, and EMGS Connect platform for regular updates.
Insurance Provider
Coved-19 Coverage- Treatments and/or Hospital
HLMT (Hong Leong MSIG Takaful)
EFTB (Etiqa Family Takaful Berhad)
Covered. However, the coverage is up till 30 th June 2021. We will provide information if the coverage is
TPIB (The Pacific Insurance Berhad)
Provides only a lump sum payment of RM300.00 (once per Policy/ Year) on goodwill basis for hospitalization due to COVID-19 during the Insurance Period, of which the eligible Insured Person is hospitalized and received treatment as a COVID-19 patient at a Malaysian
GETB (Great Eastern Takaful Berhad)
Not covered. However, students are eligible to claim daily allowance in the event the student is hospitalized at a Malaysian Government Hospital
Table2: Coverage of coved-19 Coverage- Treatments and/or Hospital Admissions
Answer: All international students are allowed to enter Malaysia except for student from restricted countries. The list of restricted countries are subject to the latest circular by the Government of Malaysia.
Answer: All existing students that intend to return to Malaysia must submit their Travel Authorization application through the EMGS website. Once it is approved, the Travel Authorization will be made available for download through EMGS Website. The Travel Authorization can be downloaded from the following link below:
· Complete the online payment for the quarantine and the Covid-19 Screening Test through MySafeTravel (www.safetravel.myeg.com.my) / MyQr application by MyEG (www.myeg.gov.my) and provide the payment slip at the international entry point upon arrival.
· Undergo the RT-PCR Covid-19 Test three (3) days before travelling to Malaysia. The RT-PCR Covid-19 test result must be translated in ENGLISH so that the respective authorities in Malaysia can inspect it.
· Download the MySejahtera app from the iOS App Store, Google Play Store or Huawei AppGallery to complete all the required information three (3) days prior to the arrival date.
· Use the MySejahtera application to scan the QR code upon arrival at the international entry point.
· Comply with the mandatory quarantine for fourteen (14) days or any period stipulated by the Ministry of Health Malaysia (MOH) upon arrival to Malaysia at a quarantine station designated by the Malaysian Government. The 14-day duration will be extended to 21 days (7-day extension), depending on the risk assessment on the 14th day of quarantine. The quarantine period extension will be done at the same quarantine station.
· Second COVID-19 RT-PCR screening will be carried out at the international entry point (KLIA & KLIA2) and the third screening will be done on the 10th day of quarantine. The 4th test will be done on the 18th day, if necessary.
· Monitor their own health status using the MySejahtera application during the quarantine period. If symptoms occur, these individuals must inform the medical team on duty for further examination and treatment.
· Remain in a quarantine station and not leave the room.
· Comply with SOPs, laws and regulations related to the management of COVID-19 which have been prescribed by the Malaysian Government at all times.
· Upon completion of the quarantine period, all students will be required to undergo a Covid-19 RT-PCR test.
· Students will be released from quarantine station if the COVID-19 screening test is negative.
Answer: Kindly note that all fees imposed by the Government of Malaysia including the Covid-19 detection test, quarantine cost, and hospital admittance fee (if required) must be borne by the students:
CHARGES FOR COVID-19 SCREENING TEST AT INTERNATIONAL ENTRY GATE & MINISTRY of HEALTH FACILITY
COVID-19 SCREENING TEST
RT-PCR entry point
RT-PCR upon completion of quarantine